Frequently Asked Questions
Everything you need to know, in one place. If your question is not answered here, a real person is always a message away at cs@morettiferro.com.
Ordering & Payment
How does ordering work?
Browse the edit and add what you love to your bag, then check out as you would anywhere. Moretti Ferro works directly with authorised boutiques across Europe, so each piece you see is sourced brand new from a partner boutique’s current-season stock the moment you order.
We prepare and inspect your order within 1–2 business days before it ships. Because pieces may be drawn from different boutiques, items in the same order can occasionally arrive separately — each with its own tracking.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All prices are shown in US dollars.
Every transaction is protected with industry-standard SSL encryption, and your card is only charged when your order is dispatched — not at the moment you place it.
Can I change or cancel my order?
Yes — simply email cs@morettiferro.com with your order number as soon as possible. We can amend or cancel your order any time before it is dispatched, and any charge is refunded in full, including shipping.
Once an order has shipped it can no longer be cancelled, but you are always welcome to return it under our returns policy.
Shipping & Delivery
Where do you ship, and how long does it take?
We ship to over 200 countries, directly from Europe. Orders are prepared and quality-checked within 1–2 business days, then sent by express courier (DHL or FedEx).
Most orders arrive within 3–7 business days once shipped, depending on your destination. Deliveries are made on business days and may require a signature.
How much is shipping?
Shipping is complimentary on every order over $350. For orders under $350, a flat $25 express fee applies, shown clearly at checkout — never a surprise on arrival.
How do I track my order?
The moment your order ships, we email you a tracking link so you can follow it to your door. Live tracking is also available any time in your account. If your order ships from more than one boutique, you’ll receive a tracking link for each parcel.
Duties & Taxes
Will I pay import duties or taxes?
Where your destination supports it, applicable duties and taxes are calculated and shown at checkout, so there is nothing further to pay on delivery. For some destinations — particularly outside Europe — duties are not calculated at checkout and are instead payable to customs or the courier when your order arrives.
These charges are set by your local customs authority and are outside our control. If you would like to know what to expect for your country before ordering, email cs@morettiferro.com and we will gladly help.
Returns & Refunds
What is your return policy?
If something isn’t right, you may return eligible items within 14 days of delivery. Items must be unworn, unwashed and in their original condition, with all tags, designer packaging and any authenticity cards or dust bags included.
Only final sale and outlet items are non-returnable — everything else is welcome back.
How much does a return cost?
A flat $50 return shipping fee applies and is simply deducted from your refund — there is nothing to arrange or pay upfront. If a piece arrives faulty, damaged or not what you ordered, we cover the return in full and there is no fee.
How do I return, and when am I refunded?
To begin, email cs@morettiferro.com with your order number and we will send you simple return instructions. Once your parcel reaches us it is inspected within a few business days, after which your refund is issued to your original payment method.
Depending on your bank, it may take a few additional days to appear. Original shipping charges and any duties paid to customs are not refundable.
Do you offer exchanges?
The surest way to exchange is to return your piece and place a new order, so you don’t miss your size. If you prefer, your personal shopper can hold the replacement for you while your return is on its way — just ask.
Authenticity
Are your products authentic?
Without exception. Every piece is brand new and sourced exclusively from authorised European boutiques — the same houses that supply the world’s finest stores. We never deal in replicas, pre-owned goods or grey-market stock.
Each order is inspected by our team before it ships and arrives with its original designer packaging, tags and any authenticity cards or dust bags intact. Full sourcing documentation is available on request, so you can buy with complete confidence.
Personal Shopping & Client Care
Can you help me choose or find something?
Absolutely — and it is complimentary. Tell us the occasion, your size and your budget, and our editors will curate a private edit for you from Europe’s boutiques, advise on fit, or track down a specific piece you have in mind.
Email cs@morettiferro.com to begin.
How do I reach a real person?
Email cs@morettiferro.com and a member of our team will reply personally — thoughtfully, not just quickly. Behind every order is a real person who knows the houses and is glad to help, before and after you buy.